Global Payroll
How Lano helped Wacoal Europe speed up and simplify payroll processing
Wacoal Europe, a leader in high-quality lingerie and bra-sized swimwear, needed a solution to streamline their payroll operations for entities in Belgium and Germany. Facing challenges with manual data handling, payroll errors, and limited support from their current providers, they turned to Lano to modernize their processes.
15
minutes per month to process payroll updates
2
locations covered by Lano’s global payroll solution
24
hours average response time for payroll queries
"The Lano platform is very clear and simple to use. It works really well for us and helps us save time on processing payroll compared to other payroll providers with whom we still exchange data via Excel."
Charline Meissonnier
HR Manager Europe
About Wacoal Europe
Wacoal Europe are specialists in designing and manufacturing high-quality, fashion-conscious lingerie and bra-sized swimwear. The organization is headquartered in France but has nine entities in different countries across Europe, with the biggest one being located in the UK. They leverage different service providers for processing payroll for their 465 employees, including Lano.
Payroll automation
Automating manual data input with Lano
Wacoal Europe relied on manual processes to collect and organize payroll data, entering information into Excel spreadsheets. This outdated method was time-consuming, prone to errors, and created inefficiencies that resulted in communicational chaos and lack of transparency.
With Lano’s advanced global payroll platform, manual data handling became a thing of the past. Integrating seamlessly with Wacoal Europe’s HR tool, Lucca, Lano automatically synchronizes employee information. Payroll updates, like benefits or absences, now take only 15 minutes per month, significantly reducing manual work and errors.
Payroll accuracy
Improving accuracy rate with payroll audits
Manual data handling and fragmented systems were the root causes of occasional payroll discrepancies at Wacoal Europe. Resolving these errors required the payroll team to spend valuable time investigating issues, disrupting workflows and adding unnecessary complexity to their processes.
Lano resolved these challenges with a multi-step audit process. Every payroll cycle underwent rigorous automated checks designed to validate data accuracy, identify discrepancies, and flag any issues requiring attention. This approach reduced errors, saved valuable time for the payroll team, and ensured employees were paid correctly without delays.
Communication
From communication chaos to one point of contact
Wacoal Europe struggled with poor service levels from their existing payroll providers. Long response times, multiple points of contact, and limited expertise left the team without the reliable support they needed.
Lano provided Wacoal Europe with a dedicated account manager and a single point of contact for payroll-related queries. Weekly check-ins and fast response times—often within 24 hours—ensured issues were resolved promptly. Multilingual support further enhanced the experience, allowing the Wacoal Europe team to communicate in their preferred language.
Summary
Automated workflows, fewer errors, and exceptional support
With Lano, Wacoal Europe transformed their payroll process for entities in Belgium and Germany. Lano’s easy-to-use platform automated manual workflows, reduced errors, and provided exceptional support. Today, payroll tasks that previously consumed hours of work are completed in minutes, allowing Wacoal Europe to focus on what matters most—supporting their team of 465 employees across Europe.
© Lano Software GmbH 2024